Shipping and Delivery

At Rugged Winter ®, we are committed to ensuring that your order arrives safely and in a timely manner. Below, you will find details about our shipping and delivery process.

1. Shipping Methods

We offer the following shipping options to our customers:
  • Standard Shipping: Estimated delivery time is 5-7 business days.
  • Express Shipping: Estimated delivery time is 2-3 business days.
  • International Shipping: Delivery times may vary depending on the destination country. Please contact us for more details on international shipping rates and times.

2. Shipping Costs

The shipping cost will be calculated based on the weight of your order and your shipping address. You will be able to view the exact shipping cost before finalizing your purchase at checkout.

3. Order Processing Time

We process orders within 1-2 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment.

4. Delivery Times

Here are the general delivery time estimates:
  • Domestic Orders: Estimated delivery is 5-7 business days for standard shipping and 2-3 business days for express shipping.
  • International Orders: Delivery time may vary depending on your country. Please contact us for an estimate on delivery times and shipping costs.

5. Shipping Restrictions

Currently, we are unable to ship to the following locations:
  • PO Boxes
  • Certain international regions. Please contact us directly to confirm shipping availability.

6. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number on the courier’s website to monitor the delivery status of your package.

7. Damaged or Lost Packages

If your package is damaged or lost during transit, please contact us as soon as possible. We will assist you with filing a claim with the carrier and ensuring you receive a resolution. You can reach us at sales@ruggedwinter.com or call us at +44 7418 350668.

8. Returns and Exchanges

If you wish to return or exchange an item, please refer to our Returns and Exchanges Policy for further instructions on how to proceed.

9. Contact Us

If you have any questions regarding shipping, delivery, or your order, feel free to reach out to us:
  • Email: sales@ruggedwinter.com
  • Phone: +44 7418 350668
  • Address: 18 Wadsworth Road, Perivale, Greenford, England, GB UB6 7JD